eBook/eAudiobook FAQ
Did you get a new e-Reader?
Are you giving someone an e-Reader for Christmas and want to help
them download Library e-Books? The Athens-Limestone Public Library
is holding classes to help you take advantage of the thousands of
e-Books available through the Library’s collection. Classes
are:
Thursday, October 25th,
6:00 pm
Additional classes will be
held in January and throughout the year. Just need 10 minutes
to get started? Call Laura to schedule a short appointment,
256-232-1233. Answers to the most frequently asked questions
can be found at eBook FAQ page at
www.ALCPL.org.
Q: Do I need a
separate account to download eBooks & eAudiobooks?
A: No! If you have a library card with
Athens-Limestone Public Library, you can download eBooks &
eAudiobooks from Camellia Net absolutely FREE. Just go to the Sign
In page, and choose us as your library. You will then be prompted to
enter your library card number (that long number under the barcode
on the front of your library card) with no spaces, and your PIN (the
last four digits of your home phone number unless you have changed
it in your online Library account).
Q: How many
books am I allowed to check out?
A: You may check out a total of five (5) items. These
can be any combination of eBooks, eAudiobooks, and music.
Q: How long are these
books checked out to me?
A: You may choose either a seven (7) day or fourteen (14)
day checkout. Items are automatically returned at the end of
this time.
Q: I finished my
eBook early, can I return it sooner than two weeks?
A: Yes. Just go into the program you used to download the
eBook (Adobe Digital Editions, Kindle, etc.), choose the item, and
select Return Item. For eAudiobooks, the latest version of Overdrive
Media Console (v. 3.2.2.0) allows early return of eAudiobooks in the
MP3 format. Just follow the directions in
this tutorial to return your MP3. Please note, WMA titles are
not eligible for early return.
Q: The item I wanted
is not available. What do I do?
A: Just like a Library item, you can place a Hold!
Popular items may have a waiting list, but you can add your name to
that list to be guaranteed a copy when it becomes available. Click
on Place Hold, and follow the steps for downloading an eBook.
You will receive an email when the item becomes available.
Q: The item I placed
on Hold just became available, but I have five items checked out.
What do I do?
A: Unfortunately, this is the way Camellia Net works.
You are only allowed to check out five items at a time. You
can return one of your checked out items early in order to claim
your Held item or you can place another Hold on the item, and check
it out at a later date.
Q: What's my PIN
again?
A: By default, your PIN is the last four digits of your
home telephone number that you gave the Library. It is possible to
change your PIN by signing in to your user account on the
Athens-Limestone Public Library website. Surf to
www.alcpl.org and click on the My
Account tab. Enter your Library card number (the long number under
the barcode on the front of your Library Card) with no spaces, and
your current PIN. If you decide to change your PIN number,
please write it down! The Library does not keep a record of PIN
numbers.
Q: What is the
Overdrive Media Console and is it safe to download?
A:
The OverDrive Media Console is free software that allows you to
download and enjoy audiobooks, music, and video on a computer, or
eBooks and audiobooks on a mobile device. Navigate, play and
bookmark titles, plus transfer to a compatible device in just a few
clicks. It is safe to download. For more information, visit
the
Overdrive Media Console Help page.
Q: The book I want to
read isn't on Camellia Net. What do I do?
A: Patron requests for eBook or eAudiobooks are welcome for
items not in the CamelliaNet catalog. Requests may be made
by Library cardholders only. A hold will not be placed on eBooks or
eAudiobooks.
With a few exceptions (for example, required reading for high
school), titles more than two years old will not be added to the
collection. Out of print and special order items, and self-published
titles cannot be ordered through the Customer Request Program.
Interlibrary Loan may be an option for these items.
Titles from certain publishers are not available for purchase by
libraries.
A library cannot pay Amazon or Barnes & Noble for an eBook and then
lend it out to people. We can buy a printed book from these
companies and lend it out--but digital content is treated
differently by the publishers and the companies who manage digital
content licensing. We want to offer you these eBooks, but the
publishers won't let us. As your library, we are committed to
continuing advocacy for change in these policies.
For more assistance, please check the Camellia Net Help page.
Still didn't find what you were looking for? You may send staff an email by clicking HERE. Please be patient as it may take a couple of days to reply back to your email. If you need immediate assistance, please call us at 256-232-1233.